We take great care when packing our boxes, and ensure that everything is in perfect condition when shipped to you.
We want you to love our gift boxes, if something is not right when the gift box arrives, please contact us immediately at email@example.com
Please note we do not offer returns if you simply change your mind, or do not want/like your gift.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Food items are exempt from being returned.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a timeframe determined by your financial institution.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged.
If you find there is cause for an item to be replaced please contact us at firstname.lastname@example.org. If approved, replacement items will be delivered at no charge.
Please email us email@example.com if you would like to Return a gift box.
Unless otherwise approved, you are responsible for the return delivery costs and for ensuring that we receive the returned gift, therefore delivery services with tracking are recommended. Delivery costs are non-refundable and we are not liable for any damage caused in transit to returned products.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Delivery Details – Wrong Address
Please note if you supply us with an incorrect address and the goods have been despatched this is not our responsibility. We will do everything in our power to stop the delivery and redeliver the gift to the correct address. A re delivery fee will be charged should the courier company charge us. We require correct name, surname, street address, postcode and state. If a driver feels a gift is not safe to leave unattended he will leave a calling card and take the goods back to base.
If we are delivering to a hospital we need as much info as possible, room number, department (e.g. maternity) and floor. Please find out if the patient is going to be discharged. If so send it to their home address.
If the item was received as a gift and shipped directly to you, you’ll receive a gift credit for the value of your return, or your damaged item will be replaced.
We are not liable for any issues associated with third party providers, you are bound by their terms of service. With respect to our use of courier and postal services, there may be rare instances where due to unforeseen circumstances a gift is not delivered on time, is lost, or it arrives damaged from transit. In these instances, whilst it remains that we are not liable, please email us to organise for the gift to be returned and a replacement organised. Be assured that we take great care in ensuring our gifts are packaged safely and securely.