FAQ

DELIVERY

RegionDelivery RateDelivery Time
Perth MetroFree Delivery1-2 Business Days.
Perth WA Regional15.003-4 Business Days. If area is remote this may take longer.
Inter State15.006- 7 Business Days after order is placed.
Regional Australia15.006- 10 Business Days after order is placed.
Pick Up from OfficeFreePlease contact us to organize a time.
Same Day Delivery$25.00Perth Metro Only. Same day delivery is purely subject to availability. If you have an urgent order please contact us beforehand to confirm if we are able to offer this service, as it is not guaranteed.

  At checkout the shipping will automatically calculate what category you fall under based on your postcode.

Yes, tracking information will be sent to your email.

Yes, we do offer same day delivery, although this is subject to availability. Click here for delivery details.

Please contact us to discuss any urgent matters at gifts@thebowersnest.com.au

We typically provide the authority to leave (where safe and possible) the gift at your recipient’s home if unattended, or with a colleague or reception at their workplace. The delivery drivers are experienced and use their discretion when leaving parcels, if they deem it be unsafe, or it is unable to be left due to security gates and the like, then a card will be left to collect the parcel from their local post office or agent, or in some cases redelivery is arranged. The exception to this rule is for parcels containing alcohol as these gifts must be signed for due to liquor regulations.

Yes, we do. Please supply name of hospital and indicate if it is public or private. The department name/ward number/room number. The recipients name and contact number, and any other instructions – such as if the box can be left at reception etc.

If the recipient has been discharged from hospital before the gift arrives it is not the responsibility of The Bower’s Nest Gift Co to cover the cost of redelivery. Please ensure your recipient will be there to receive their gift, and in the case of an unexpected change to their circumstances, you may always contact us  and if there is the opportunity to change the delivery destination, we will do our absolute best to accommodate it.

All our gift boxes are carefully checked before departure. Please contact us immediately if there has been any damage during delivery so we can rectify.

GENERAL QUESTIONS

All sales are final. We go to great lengths to ensure that your gifts get to you in the condition that we have packaged them. If there has been any damage in transit, please notify us immediately.

Please see our returns policy here for details on refunds, sale items, exchanges, return delivery & liability.

 Due to delay in delivery from suppliers, or out of stock items there may be on occasion gift  items that are unavailable. When this occurs, we will notify you and will substitute a gift with an item that is similar to or of the same money value as the gift substituted.

Yes, you may purchase one of the cards from our range of gift cards. Write your personal note at checkout and this will be printed on the card of your choice for you.

Yes, please contact us directly to discuss.

Yes, please contact us prior to placing your order to make the arrangements.

Yes we do. Please contact us on gifts@thebowersnest.com.au to discuss further.

We encourage all our customers to either recycle, reuse or return our boxes once they have been unpacked.

If you choose to return your box to us (in the condition you received it) you will receive 10% discount off your next purchase with us.

No, both the purchaser and the recipient must be 18 years or over. So, even if the gift is for an adult, legally you may not purchase it if you are under age.